Service Industry News

For more than 28 years, Service Industry News has served as the voice of the pool and spa service professional. A twice monthly newspaper, the staff covers featured stories on equipment installation, trouble-shooting and repair; water chemistry and business issues facing the industry; and news pertaining to the interests of the pool and spa technician.

In addition to the newspaper, we have produced three technical books used throughout the industry as training and reference guides. The Professional Pool Technicians' Guide to ChlorineGuide to Alternative Sanitizers and the Guide to pH, Alkalinity, Water Testing and Water Balance are compiled from articles that originally appeared in our newspaper.

We've also updated and republished an industry classic on pool care, Charlie Taylor's Everything You Always Wanted to Know About Pool Care. This light, easy-to understand and illustrated book has long been a part of any complete library on pool care. Now, it's also available in Spanish!

Call 949-916-0292 to order a subscription or purchase any of our products.

Our 29th Industry Survey results revealed

The Service Industry News survey issues are chalk full of information about the pool and spa industry: They provide a means for you to get a reality check as to how your businesses stacks up against your peers. 

There is information about how much you pay for chemicals and how much you charge for services. There’s information about what services you provide, and what services you leave for others. There’s also information about the types of equipment, chemicals, and technologies that are in use on modern pools. 

This, the first of three survey issues, examines regional differences about pricing. Specifically, how do you charge, and how much do you charge for basic pool service?

This issue on billing is the result of our 29th annual Industry Survey. We present the results of nationwide service technician feedback form that asks professionals a variety of questions about their businesses. The data presented is the result of a year’s worth of response to a survey made available to 10,000 service professionals across the United States.

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Work doesn’t stop once generator is installed

By Marcelle Dibrell

According to last year’s Service Industry News survey, technicians reported that a large percentage of the pools that they service each week are equipped with a chlorine generator. Specifically, across the nation, professionals reported an average of about 20 percent of the pools that they see are saltwater chlorine generated. 

Why so popular? Bathers love them. They say the water feels better on their eyes and skin, and they like the feel of the water. There’s also a bit of a set it and forget it mentality when it comes to chlorine- generated pools. The continuous production of chlorine ensures that the water is always disinfected. Swimmers don’t worry as much about contamination. With a constant supply of chlorine, there is less of a chance for algae to take hold. 

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Alternatives can provide ‘killer’ back-up plan

By Marcelle Dibrell

Ensuring water sanitation is arguably the most important aspect of a service technician’s job, and becoming educated about the different ways it can be achieved has become a necessity for service pros.

Over the years, the old standby —chlorine — has been asked to move over and make some room for an ever increasing list of chemicals and equipment that promise to accomplish the same goals. 

Trade shows and training facilities across the nation have put a growing emphasis on educating professionals about alternatives to chlorine. Hundreds of classes are taught each year on the installation, maintenance and repair techniques for newer sanitation technology.

Because their customers demand it, service professionals who want to stay current have no choice other than to learn about modern water sanitation options.

Pool owners are motivated by a variety of reasons to seek alternatives to chlorine. Some people believe that they are allergic to chlorine. Some seek a more “natural” approach to water sanitation. Some are convinced that an alternative may offer superior performance. 

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