By Marcelle Dibrell

In honor of National Drowning Prevention Month, Service Industry News has a gift for service professionals to give to their valued customers.  Our 2018 Homeowners’ Issue, which promotes water safety and drowning awareness, is once again entirely free for distribution to pool owners nationwide. Service Industry News is committed to stopping drowning this year, but we need your help to get the word out. 

By Marcelle Dibrell

Testing remains the single most important tool in a service professional’s arsenal for ensuring both the safety and balance of the water. 

In fact, for a pool and spa service professional, water chemistry testing is the only way to know that you have achieved water balance and sanitation. It is not enough to visually confirm that the water looks clear, and is therefore in good shape. Clear water is not an indicator that bacteria or algae is not present, and it says nothing about whether the water could be damaging to the pool’s surface, plumbing and equipment. 

But testing is only useful if the tester is observing the proper testing techniques. That is the only way to ensure any level of accuracy or precision. It is essential to follow a simple standard operating procedure for sample collecting and testing. 

As busy as pool and spa business owners may be, it makes good business sense to join industry associations. 

In the pool and spa industry, there are foundations focused on education, certification, and standards; associations for networking, camaraderie, and assistance; alliances for safety; councils for lobbying and governmental advocacy; groups that strictly offer insurance; and organizations that offer some combination of these. 

Members of these organizations are apt to be loyal; like Coca Cola versus Pepsi fans, or Mac versus PC users, a lot of members are inclined to stick for life.

Not all pool and spa service professionals are willing to perform new pool chemical start-ups. In an increasingly litigious world, the wide array of plaster problems that may result, either from poor plaster workmanship techniques, or improper water chemistry, may cause some service technicians to decide that it is simply not worth the risk.  

There’s also the fact that the interior cosmetic finish of a pool or spa is handcrafted in an uncontrolled environment. So even if the plasterer did a perfect job, and even if the water chemistry is spot-on, some environmental conditions can lead to discolorations, crazing, cracking and surface staining.

By Carolyn Dibrell

The new year is upon us and it is time for service professionals to tie up those loose ends from last year and get busy thinking about exciting new business commitments and goals. 

For the pool & spa service trade, the winter months provide the perfect opportunity for professionals to shift from pool cleaning to business cleaning. 

For many this involves hiring new staff, obtaining insurance, learning new tax codes and tightening up the expense accounts. For an even larger group of people however, the tasks of 2018 most certainly include securing plans for expansion and retirement. 

Pool chemistry is complicated, but there may be no other water chemistry subject so widely misunderstood and confused as the topic of cyanuric acid. 

Part of the problem involves industry standards. The industry has long embraced operational parameters for the proper chemical treatment and maintenance of pools and spas. 

By Marcelle Dibrell

The swimming pool is closed and the swim season has passed. What better way to enjoy the cold weather than by soaking in a warm hot tub?

For water lovers, there is little that is more enticing than the contrast of that balmy heat on an otherwise chilly evening. 

But if the hot tub isn’t clean, even the greatest of hydrophiles will be reluctant to enter.