Service Industry News

For more than 29 years, Service Industry News has served as the voice of the pool and spa service professional. A twice monthly newspaper, the staff covers featured stories on equipment installation, trouble-shooting and repair; water chemistry and business issues facing the industry; and news pertaining to the interests of the pool and spa technician.

In addition to the newspaper, we have produced three technical books used throughout the industry as training and reference guides. The Professional Pool Technicians' Guide to ChlorineGuide to Alternative Sanitizers and the Guide to pH, Alkalinity, Water Testing and Water Balance are compiled from articles that originally appeared in our newspaper.

We've also updated and republished an industry classic on pool care, Charlie Taylor's Everything You Always Wanted to Know About Pool Care. This light, easy-to understand and illustrated book has long been a part of any complete library on pool care. Now, it's also available in Spanish!

Call 949-916-0292 to order a subscription or purchase any of our products.

Automation making life easier for service techs

by Marcelle Dibrell

Those of us who grew up in the nineties simply can’t understand what life was like before Google, Facebook and everything else that the Internet affords.  We live in a time of instant access to information; where just about any question can be answered by whipping out your cell phone.

The technology that exists today is astounding, and has impacted nearly every profession, including, of course, the pool care industry.

Part of the beauty of today’s automatic control systems is that individual customers can control all of their outdoor pool, spa, water feature, lighting and sprinkling functions with their laptop or even their cell phone.

But the really cool stuff, at least from a service professional’s point of view, is that a pool tech sitting at a remote location can monitor several pools at once, staying on top of chemical balance or equipment functions without physically checking the pools on their route unless a computer tells them to do so.

Better yet, sometimes the fix can be handled without making a service call. With current gas prices, sometimes not driving to a customer’s pool may be the best way to save money for your company’s bottom line.

Warning bells on a cell phone or an email to the service tech can note a chemical imbalance or an equipment issue.  But if not being able to see the problem up close is troublesome, what about the latest in automatic features: video monitoring.

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