Service Industry News

For more than 29 years, Service Industry News has served as the voice of the pool and spa service professional. A twice monthly newspaper, the staff covers featured stories on equipment installation, trouble-shooting and repair; water chemistry and business issues facing the industry; and news pertaining to the interests of the pool and spa technician.

In addition to the newspaper, we have produced three technical books used throughout the industry as training and reference guides. The Professional Pool Technicians' Guide to ChlorineGuide to Alternative Sanitizers and the Guide to pH, Alkalinity, Water Testing and Water Balance are compiled from articles that originally appeared in our newspaper.

We've also updated and republished an industry classic on pool care, Charlie Taylor's Everything You Always Wanted to Know About Pool Care. This light, easy-to understand and illustrated book has long been a part of any complete library on pool care. Now, it's also available in Spanish!

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Brotherhood among colleagues is answer to successful organization

Ian Jensen, two-term president of the Northern Calif., IPSSA Delta chapter, shares with Service Industry News what his members have done to become a special group and one of the most successful chapters today. 

Ian Jensen, two-term president of the Northern Calif., IPSSA Delta chapter, shares with Service Industry News what his members have done to become a special group and one of the most successful chapters today. 

 What sets IPSSA Delta apart from other regions is the deep sense of brotherhood and solidarity amongst its members. With relationships that go back decades, they are much more than colleagues, and a typical regional meeting is an opportunity to spend some time with friends.

Ian Jensen, president of the IPSSA Delta Region, takes great pride in building up the membership and participation of his chapter. An IPSSA member for 20 years, Jensen has served as both president and vice president for his region twice. His chapter is one of the largest in California. Starting with just a few people, Jensen has been a part of building the membership to 40.

Jensen is the leader of an active chapter, with excellent attendance at all of their meetings. “You have to make it fun to attend,” Jensen said, noting that his meetings regularly give out prizes, hold raffles and have nice dinners. 

But the real meat of the meetings is in the educational opportunities that are available. “We have really interesting speakers,” Jensen said, adding, “The meetings are a great opportunity for our members to learn from the speakers and also from each other.”

Chapter supporters, encompassing a broad group of pool and spa industry manufacturers, use the meetings to explain the ins and outs of new pool products and chemicals.

Jensen cares very much that all of his members have access to the latest information available in the industry. One such way he has facilitated this is to fund all members and their subscriptions to this publication.

Chapter supporters have noticed this dedication to embracing new techniques and technology as well as the large member attendance and participation and that makes it worth their while. “I’m always hearing, 'wow, you have a really great chapter,' ” Jensen said. 

Jensen’s chapter has a lot of support. “Our chapter supporters are phenomenal, and very generous,” Jensen said.

Rick Plath, who has four times served as president for this region, gives a lot of credit to the chapter supporters as well, acknowledging that to succeed in this business, you need a lot of good contacts, as well as good classes. He believes this is one of the reasons for the good turnout at the meetings.

“While many other chapters complain about attendance, we have a packed house at each meeting,” said Plath, adding, “The level of chapter support we get from manufacturers has done wonders for us.”

The Delta members enjoy many IPSSA benefits, such as scholarship programs and great insurance offering liability against damage to pools and spas while also protecting against personal injuries.

Jensen really enjoys the service that he performs as an IPSSA president, but he also recognizes that it’s a lot of work. There’s a lot that goes on behind the scene, in trying plan meetings, build up membership, as well as organizing fundraisers and donations.

What he enjoys most about his ser- vice is interacting with other members, believing that s it’s important to relay corporate information. “It makes me feel good to tell members how insurance affects us, and how it works for us,” he said. 

Jensen’s chapter is also generous, donating to all sorts of causes. Their philanthropy extends to widows of past members, helping prior members in times of need, scholarship programs, as well as contributing to local police programs. They also have an annual Christmas party.

Jensen thinks that the best attribute of his chapter is his members’ response to sick routes. His group members are more like a family, willing to bend over backwards for each other. “We have had to use our sick route coverage numerous times throughout the years and the response has always been overwhelming.”