logo
    • News
    • Classifieds
    • Free Subscription
    • Book Store
    • Submit
      • Submit a Classified Ad
      • Submit an Educational Announcement
      • Submit a letter to The Editor
    • Past Issues
    • Regional Trade Shows
    • Contact
    • News
    • Classifieds
    • Free Subscription
    • Book Store
    • Submit
      • Submit a Classified Ad
      • Submit an Educational Announcement
      • Submit a letter to The Editor
    • Past Issues
    • Regional Trade Shows
    • Contact
Use Pentair’s Tech Support App
News
December 14, 2020
Use Pentair’s Tech Support App

As part of its ongoing effort to provide readily available technical support information for its family of dealers, Pentair Pool’s TechSmart

™

automated troubleshooting app is designed to help service professionals quickly troubleshoot, diagnose and resolve service repair questions in the field. Busy service techs looking to quickly diagnose issues on the most requested Pentair equipment can simply download and use the Pentair TechSmart app on their mobile device.

Designed to mirror the service provided by Pentair’s customer service team, the TechSmart app prompts service techs through a “decision tree” as they move through the troubleshooting process.

According to Mike Tacconi, Director of Customer Advocacy for Pentair, it is easier to use than paper troubleshooting guides because it adjusts next steps based on what the technician finds at each stage in the troubleshooting process.

“The TechSmart app was developed in conjunction with our customer service team to provide a truly comprehensive troubleshooting and diagnostic tool,” Tacconi said.

One of the best features about TechSmart is that it resides on the phone or tablet and doesn’t require a cell or internet connection—allowing service techs to access the information at all times and anywhere.

The app was developed to provide service techs with direct access to the kind of troubleshooting technology that the Pentair customer service team provides over the phone—but without having to worry about the time of day or having to wait for a tech support team member to pick up the line.

The TechSmart app uses several techniques to streamline the structure and content of the troubleshooting and diagnosis, including video snippets, charts, photos and part numbers.

The TechSmart app provides mobile access to a vast amount of howto videos, step-by-step directions that troubleshoot and diagnose symptoms and even provides recommended part numbers for any part that might need to be replaced.

By offering the TechSmart app for the top products that service techs typically contact Pentair’s customer service team, Pentair hopes to streamline the troubleshooting process so that technicians will be able to execute effective repairs in a fraction of the time they have in the past.

Additionally, the app will save time and money by eliminating the need for trial and error testing where service technicians might replace suspect components searching for the malfunctioning part.

To get the TechSmart apps, service professionals should login to the Pentair Partners section of the Pentair website, then click on the “Resources” tab and scroll to “Apps” and click on the TechSmart “learn more” button. Then simply download the desired TechSmart application. There are TechSmart

™

apps for the Max-E-Therm

® and

MasterTemp

® Heaters, the EasyTouch Programming, the IntelliCenter

®

® automation programming as well as the ScreenLogic interface installation and troubleshooting.

In addition to the TechSmart automatic trouble shooter app, Pentair also offers on-demand videos on their Pentair University site, designed specifically to help educate and instruct service professionals working with Pentair equipment.

Pentair’s customer service team is available by phone from 7:30am Eastern time until 5pm Pacific time, Monday-Friday with extended days and hours during the busy months.

Call 800-831-7133 and follow the prompts for either residential or commercial technical support and the product category you are servicing. Pentair’s customer service team is trained to ensure they help pool professionals from beginning to end.

LATEST NEWS
3 insurance carriers limit new policies
News
3 insurance carriers limit new policies
California’s home insurance policies are on the chopping block, citing increased risk and cost
September 14, 2023
California’s home insurance policies are on the chopping block, citing increased risk and cost
this is a test
News
Winterizing pools proves lucrative
September 14, 2023
Seasonal jobs, which vary across different regions, often contribute significantly to a service firm’s profit margin, especially considering that many...
this is a test
Brain eating amoeba scare in Arlington, TX
News
Brain eating amoeba scare in Arlington, TX
September 14, 2023
Out of an abundance of caution, the city of Arlington, Texas, briefly closed all of its swimming pools and splash pads as they awaited test results fo...
this is a test
New KY lifeguard law sinks swimming pools
News
New KY lifeguard law sinks swimming pools
September 14, 2023
The fate of at least five large swimming pools in Kentucky is uncertain because of new state regulations about the number of lifeguards required at sw...
this is a test
Legionnaires’ disease kills 2 at Calif. spa
News
Legionnaires’ disease kills 2 at Calif. spa
September 14, 2023
A Richmond, California, day spa is permanently closed after two people died of Legionnaires’ Disease, contracted in its hot tub. Zen Day Spa, located ...
this is a test
Blowing water out of pool plumbing
News
Blowing water out of pool plumbing
September 14, 2023
When winterizing swimming pools in areas that experience deep freezes, it is common practice to use air to blow out the water lines so that the water ...
this is a test
Read Our Newsletter
ePaper
coogle_play
app_store
Free Subscription
View Current Print Ads
Educational Announcements
Aquatic Training Institute

Educational Leverage

Foundation For Pool Industry Education

Locey Pool

Pool Chemistry Training Institute

Pool & Hot Tub Alliance

Portofino University

Underwater Pool Masters
Trade Show Dates
  • The International Pool Spa Patio Expo
    Nov. 15-17, Las Vegas, Nevada
  • The Pool and Spa Show
    Jan. 24-26, Atlantic City, New Jersey
  • 34th Annual National Plasterers Conference
    Feb. 8-10, Coronado, California
  • The Southwest Pool and Spa Show
    Feb. 9-11, Houston, Texas
  • The Western Pool and Spa Show
    Mar. 23-25, Long Beach, California
Books to Order
About Us Terms of Use Privacy Policy
We use cookies to ensure that our website gives you the best experience possible. By continuing to use this website, you agree to this use of cookies.OK