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complaints from consumers alleging that ….

complaints from consumers alleging that they were paying for home improvement projects, only for those projects to remain unfinished. The AG’s Consumer Protection Division filed a civil complaint in 2019, alleging that Capachione and his companies induced homeowners to enter into agreements and make payments when Capachione lacked the ability to perform the projects and failed to refund consumers for labor and materials. Capachione ultimately filed for bankruptcy, leaving those consumers in the lurch.

The AG’s Office alleges that after accepting large initial deposits and progress payments from homeowners, Capachione would then engage in a pattern of delays and excuses, ultimately failing to perform the renovations or deliver the materials he was paid to produce or procure. Despite Capachione and his businesses being financially unstable, he continued to solicit new business, enter into new agreements, and accept new deposits from consumers.

According to the AG’s Office, Capachione entered into written agreements with new customers that lacked key disclosures required by the law, including the contractor’s registration number, a detailed description of the work to be done, the date when the project was scheduled to begin and substantially completed, and notice that the contractor was required to be registered with the state’s Office of Consumer and Business Affairs (OCABR).

Under the terms of the AG’s settlement, Capachione is required to pay $150,000 in restitution, which will be put into a fund for harmed consumers. The distribution of the fund will be overseen by a designated trustee, to be determined by the AG’s Office. Consumers can expect to receive letters in the mail from the AG’s Office and/or the trustee regarding the settlement agreement and the steps they must take to file a claim for restitution.

Capachione is also prohibited from owning, managing, or actively participating in the decisionmaking of any organization that provides construction services to Massachusetts consumers and from soliciting business from Massachusetts consumers with respect to any home improvement construction.

The AG’s Office offers the following guidance to those who are considering hiring a home improvement contractor:

Shop wisely and do research. Ask your friends and neighbors for recommendations about contractors they have used and trust, and always ask contractors for references. Check to make sure your contractor is registered with the Office of Consumer Affairs and Business Regulation, which will allow you to check any complaint history.

Solicitations. Be extra cautious if a contractor solicits business by phone or by knocking on the door.

Get it in writing. Make sure you obtain a written contract or price estimate that details the job that will be done. For more complex projects, ask for an itemized estimate.

Permits. Your registered home improvement contractor should get any building permits required by your city or town. If you pull the permits yourself, you hurt your ability to recover if something goes wrong.

Upfront fees. Be wary of contractors who demand the full price of the work up front. For most home improvement projects that exceed $1,000, consumers cannot be required to make a deposit of more than one-third of the project price in advance, except for orders of custommade materials.

Contact the Massachusetts AG’s Office’s consumer assistance hotline at 617-727-8400.

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