A hot tub business is being sued by Oklahoma’s Attorney General for allegedly selling defective hot tubs and failing to honor warranties. Now the company has opened a new spa company in Florida that is accused of similar misdeeds.
Revive Spas and More, operating out of a Port Orange, Florida, warehouse, sells used hot tubs and spas through classified advertisements on Facebook Marketplace.
Dylan Placker, who is listed as the company’s registered agent, was sued by Oklahoma’s Attorney General in August for violating that state’s consumer protection laws, according to court records.
In September, News 6, a local Florida news channel, received complaints from six Florida customers who claim that Placker sold them malfunctioning hot tubs and did not respond to their requests for warranty service.
When the news channel contacted Placker for comment, the business owner issued a full refund to one of those customers and reimbursed another customer for the cost of repairing his hot tub.
A third customer has filed a complaint with Florida Attorney General Ashley Moody.
Placker says that he has been working with Oklahoma authorities to settle complaints, and he insists that he is running his Florida business above water.
“I’ve been working hard to make things right with my customers,” Placker told News 6. “Don’t you believe in giving people second chances?”
Furthermore, he says his sales are through the roof and he’s got a lot of happy customers.
But Meghan Gillespie, Matthew Roberts, and David Jackson are not among that number.
All three were sold totally nonfunctioning spas.
In Gillespie’s case, as soon as she started filling the spa, water began pouring out of the bottom. She later discovered that the hot tub’s plumbing was disconnected and not attached to the spray jets, some of which were completely missing. And although she asked Placker to wait for her to fill and test the spa, he drove away quickly. Despite numerous requests for repair service, three months later, the spa is still broken.
Placker also refused to wait for Matthew Roberts to fill and test his spa, which turned out to have nonfunctioning jets and made strange noises. Roberts was ultimately issued a refund after News 6 contacted Placker.
David Johnson’s $5,000 spa had non-functioning jets. After more than a month of Placker not showing up after promising to return to fix it, Johnson gave up and hired a third party to get the spa working. In Oklahoma, Placker, his wife, Chelsie, and their former company, DP Spas and Hot Tubs, were sued by Oklahoma Attorney General John O’Connor for violating the Oklahoma Consumer Protection Act by committing “unfair and deceptive trade practices” and making “false or misleading representations” related to his spa business.
A total of 14 Oklahoma residents claimed the Plackers sold them defective hot tubs and failed to provide warranty repair service or issue refunds.
Under the agreement, the Plackers owe $33,260 in restitution to their former Oklahoma customers, payable in monthly installments of $924. The Plackers must arrange for the removal of seven defective hot tubs from customers’ homes.
The Plackers are also barred from selling hot tubs and spas in Oklahoma for 10 years.
Just one day prior to setting up shop in Florida, an Oklahoma woman says she paid Placker $2,500 cash for a hot tub with a rusted and inoperable motor.