Florida’s attorney general has filed legal action against Revive Spas and More, as well as its owners, Dylan and Chelsie Placker, accusing the Volusia County company of selling damaged, defective, or non-existent hot tubs.

The attorney general’s office states that it has reviewed at least 33 direct consumer complaints from March 2022 until the present from customers who paid a collective $120,095 for spas that were never received or were damaged or defective.

Court papers state that using Facebook Marketplace, the Plackers advertised their refurbished spas as “like new” or having “excellent pressure.” However, after entering expensive sales agreements, customers instead received a “spa that was damaged, leaked water, had a rotted-out frame or floor, contained rusted parts, and/or did not work.” Furthermore, the company misrepresented the age of the spas they were selling.

Consumers said that the Plackers failed to honor the warranty that the company offered and that they could not reach the company to resolve their complaints.

The Plackers engaged in similar practices in Oklahoma, where that state’s attorney general won a case against the couple in 2022, prohibiting them from advertising or selling property in the state for 10 years.

Florida charges the couple with violating the state’s deceptive and unfair trade practices act. It seeks consumer restitution and to permanently enjoin the Plackers from operating any business within the state.

The complaint was filed by Attorney General Ashley Moody on September 5 in the Volusia County Circuit Court.