News
December 14, 2020
How to get help when you need it most

Tech Support

How do manufacturers handle technical support?

The heater won’t come on, it’s flashing a mysterious error code, and you’ve been on hold with the manufacturer for nearly an hour. It can be frustrating standing at the equipment pad, phone in hand, endlessly on hold or else keying in one extension after the next trying to get someone to answer a simple question. We all know time is money. Also, the way manufacturers handle customer service and technical support can mean the difference between what equipment service professionals recommend for their clients’ swimming pools.

How do the different manufacturers handle technical support? We asked, and this is what they said…

LATEST NEWS
Backyard privacy snooping spurs lawsuit
Warrantless drone surveillance used to conduct civil code enforcement in Sonoma, CA
September 14, 2025
By Marcelle Dibrell The American Civil Liberties Union (ACLU) of Northern California has filed a lawsuit against Sonoma County for conducting warrantl...
September 14, 2025
During the February 2021 winter storm Uri — often called Snowmageddon — Texas pool owners experienced firsthand what can happen when pools and spas ar...
September 14, 2025
If you’re a contractor in California, you’re likely familiar with the traditional three-day cancellation window in your contracts. But many profession...