floor, so it was not safe to dig out or remove anything.”
Three soft hot tubs were destroyed during the fire. Two others were not damaged. But the psychological effect of the incident was severe.
Donovan and Ballou had started their business two years ago in Henniker. They said they discovered a market for repairs, which saved customers money that, in the past, they might have spent on a new unit.
“People would come from all over because no one else could service their tubs,”Donovansaid.“Itfellintoourlap.”
They used trial and error to figure out how to replace a pump and smooth out wrinkles in the vinyl. They bought a Singer industrial sewing machine to connect the pieces. Ballou taught himself how to use it.
A rental increase and expansion of another business recently pushed the couple into Pittsfield, where they found a place to live and operate their business, all in the same building.
They called themselves the odd couple, one sloppy like Oscar Madison (Donovan), the other neat like Felix Unger (Ballou).
They clicked and said that business was good, that they’d buy a damaged tub for a few hundred dollars, fix it, then sell it for $1,500 or more.
They had nothing left (after the fire), and they slept in their van for a while.
A pastor, Rev. Daniel Osgood of the Congregational Covenant Church in Greenfield, heard about their misfortune and offered to let them stay at the efficiency apartment attached to the church.
“A woman had just moved out and they lost everything,” the pastor said. “I told them they could stay for a couple of weeks.”
That’s their home. For now. They plan on re-opening their business, somewhere, somehow. “I am not a quitter,” Ballou said.
They wanted to make sure that the people, the strangers, who helped them received some credit. After the fire, Donovan stood outside in the early-morning cold with no shirt and no shoes.
A resident returned from his home and gave Donovan a shirt and sweatshirt. The shoes he brought were too small.
He asked what size I am and I told him 11,” Donovan said. “He said these are nines, so he took his shoes off his feet and gave them to me. They were a 12.”
“Look,” he continued, “I’m wearing them right now.”